Shipping and Returns Policy

How Long will it take for me to receive my order

Sri Lankan Deliveries – We strive to deliver orders to you within 1-2 business days in Colombo & 3-4 Business Days in other parts of the Island.

International Deliveries – Please email our us at customercare@buyvelona.com so we can provide you with the appropriate rates for your requirement.

Can I return an Item?

Hopefully you will never need to return an item as we strive to maintain high quality standards. However, in the rare instance that you may want to return an item due to a defect or because you accidentally bought the wrong size, we are here to assist you.

Please note, that you will be responsible for any costs incurred when returning your item.

Please refer to the guidelines below for further guidelines based on the product type you are returning and call our customer care hotline on 0712360050 so we can help you out with an exchange or refund.

  • Hygiene Products (Diapers and Wipes) – You may return items in this category if there is an issue with the product. Please send us the ‘unopened pack’ or ‘the remaining items along with the original packaging’ in the case of a partly used pack.
  • Clothing Item – You may only return a clothing item if it is unused and with original tags.