[vc_row][vc_column][basel_title style=”cross” title=”Shipping and Returns Policy”][/vc_column][/vc_row][vc_row][vc_column][vc_custom_heading text=”How Long will it take for me to receive my order” font_container=”tag:h3|text_align:left” use_theme_fonts=”yes” el_class=”section_header”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text el_class=”txt3″]

Sri Lankan Deliveries – We strive to deliver orders to you within 1-2 business days in Colombo & 3-4 Business Days in other parts of the Island.

International Deliveries – Please email our us at customercare@buyvelona.com so we can provide you with the appropriate rates for your requirement.

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Hopefully you will never need to return an item as we strive to maintain high quality standards. However, in the rare instance that you may want to return an item due to a defect or because you accidentally bought the wrong size, we are here to assist you.

Please note, that you will be responsible for any costs incurred when returning your item.

Please refer to the guidelines below for further guidelines based on the product type you are returning and call our customer care hotline on 0712360050 so we can help you out with an exchange or refund.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column el_class=”list_items”][basel_list size=”small” icon_fontawesome=”fa fa-chevron-right” list=”%5B%7B%22list-content%22%3A%22Hygiene%20Products%20(Diapers%20and%20Wipes)%20%E2%80%93%20You%20may%20return%20items%20in%20this%20category%20if%20there%20is%20an%20issue%20with%20the%20product.%20Please%20send%20us%20the%20%E2%80%98unopened%20pack%E2%80%99%20or%20%E2%80%98the%20remaining%20items%20along%20with%20the%20original%20packaging%E2%80%99%20in%20the%20case%20of%20a%20partly%20used%20pack.%22%7D%2C%7B%22list-content%22%3A%22Clothing%20Item%20%E2%80%93%20You%20may%20only%20return%20a%20clothing%20item%20if%20it%20is%20unused%20and%20with%20original%20tags.%22%7D%5D”][/vc_column][/vc_row][vc_row][vc_column][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_column_text]

How Long will it take for me to receive my order

Sri Lankan Deliveries – We strive to deliver orders to you within 1-2 business days in Colombo & 3-4 Business Days in other parts of the Island.

International Deliveries – Please email our us at customercare@threadworks.lk so we can provide you with the appropriate
rates for your requirement.

Can I return an Item?

Hopefully
you will never need to return an item as we strive to maintain high quality
standards. However, in the rare instance that you may want to return an item
due to a defect or because you accidently bought the wrong size, we are here to
assist you.

Please
note, that you will be responsible for any costs incurred when returning your
item.

Please refer to the guidelines below for further guidelines based on the product type you are returning and call our customer care hotline on 0712360050 so we can help you out with an exchange or refund.

• Hygiene Products (Diapers and Wipes) – You may return items in this category if
  there is an issue with the product. Please send us the ‘unopened pack’ or ‘the
  remaining items along with the original packaging’ in the case of a partly used
  pack.

• Clothing Item – You may only return a clothing item if it is
  unused and with original tags.

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