FAQ’s

PRODUCT QUESTIONS

The Velona Cuddles Diapers are suitable for a baby from day 1 because all our diapers are made with high quality materials which are free of harsh chemicals. This means that they are suitable for the most delicate newborn skin.

No. Our hypoallergenic wet wipes do not contain any alcohol or preservatives, making it suitable even for the most sensitive baby skin.

No, they are not. The pulp used in Velona cuddles diapers come from well-managed sustainable forests, and have certification from the Forest Stewardship Council USA (FSC certified). This certification sets out specific standards and criteria for replanting trees, protecting biodiversity, water, air and soil, and for obtaining broad stakeholder input into the forest management plan.

ORDERS

Yes you can. Please read our returns policy here for more information.

Please read our shipping policy here to read more information on our approximate
delivery timelines

By Signing up to our newsletter, you will be the first to know when out-of-stock items are available again on buyvelona.com. Simply enter your email in the join our newsletter section at the bottom of our homepage.

When you create an account, your information is kept securely on file, which makes the checkout process faster for future orders.

Once an order is placed it cannot be cancelled or changed online. For any questions
or assistance, you can us at [email protected]

We accept Visa, Mastercard & American Express (Additional Bank Charges May Apply on Amex), Diners Club & Discover.
Mobile Wallet Options such as Dialog Ezy Cash, Frimi, Genie, M Cash are also accepted.

Yes, the buyvelona.com website is a SSL certified secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. Please read our Privacy Policy for more information.

The fastest way to reach us is to call or whatsapp our customer care line on (+94 71 236 0 050). Alternatively you can email us at [email protected] or direct message us on one of our social media platforms such as Facebook or Instagram. We are here Monday to Friday from 8am to 5pm to answer any and all questions.

Our products will be delivered within 3-4 business days of placing the order.

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