The Velona Cuddles Diapers are suitable for a baby from day 1 because all our diapers are made with high quality materials which are free of harsh chemicals. This means that they are suitable for the most delicate newborn skin.

No. Our hypoallergenic wet wipes do not contain any alcohol or preservatives, making it suitable even for the most sensitive baby skin.

No, they are not. The pulp used in Velona cuddles diapers come from well-managed sustainable forests, and have certification from the Forest Stewardship Council USA (FSC certified). This certification sets out specific standards and criteria for replanting trees, protecting biodiversity, water, air and soil, and for obtaining broad stakeholder input into the forest management plan.


Yes you can. Please read our returns policy here for more information.

Please read our shipping policy here to read more information on our approximate
delivery timelines

By Signing up to our newsletter, you will be the first to know when out-of-stock items are available again on buyvelona.com. Simply enter your email in the join our newsletter section at the bottom of our homepage.

When you create an account, your information is kept securely on file, which makes the checkout process faster for future orders.

Once an order is placed it cannot be cancelled or changed online. For any questions
or assistance, you can us at customercare@buyvelona.com

We accept Visa, Mastercard & American Express (Additional Bank Charges May Apply on Amex), Diners Club & Discover.

Mobile Wallet Options such as Dialog Ezy Cash, Frimi, Genie, M Cash are also accepted.

Yes, the buyvelona.com website is a SSL certified secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. Please read our Privacy Policy for more information.

The fastest way to reach us is to call or whatsapp our customer care line on (+94 71 236 0 050). Alternatively you can email us at customercare@buyvelona.com or direct message us on one of our social media platforms such as Facebook or Instagram. We are here Monday to Friday from 8am to 5pm to answer any and all questions.

Our products will be delivered within 3-4 business days of placing the order.


We did undertake prepaid deliveries during the curfew imposed due to the covid-19 pandemic. However the islandwide delivery facility was suspended temporarily due unavailability of our regular couriers during this time. We will be recommencing deliveries (to selected areas) through the website from 3rd May 2020. Any customers who subscribed on our subscription App prior to the imposition of the curfew (in colombo and suburbs) continued to receive their diaper bundles according to their subscription schedule. New diaper subscriptions will be accepted on our Subscription App (on Android and IOS) from 11th May 2020.

Some areas have experienced delays & disruptions of upto one week.

Reasons for delays:
– Limited staff permitted on office premises result in longer processing times
– Larger volume of online orders due to the current situation
– An area which was accessible when an order is dispatched might have restricted access when courier attempts to approach it, as a   result of public health & police restrictions imposed due to the discovery of Covid-19 patients in that area.